Office Specialist/Receptionist ITC

Upon completion of the program, students should be able to:

1. Demonstrate appropriate work relationships and habits, communication skills, and computation skills used in an entry-level front office position.

2. Use a variety of computer applications to produce multiple documents required in a variety of office settings.

3. Conduct internet searches to locate business information; analyze and evaluate its useful in given business scenarios.

4. Examine planning and leadership skills and characteristics and evaluate the role they play in organizational success.

5. Use problem solving, interpersonal, and collaborative skills to complete work independently or in a team in an ethical and professional manner.

6. Utilize business terminology and vocabulary to communicate in both written and oral forms following rules of confidentiality.

7. Develop, edit, format, and proofread, correspondence that meet acceptable business standards.

8. Demonstrate the ability to use innovative technologies (such as teleconferences, webinars, blogs, social media, web pages, cloud-based platforms, etc.)  in an office environment.

9. Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.