Hospitality Management ITC

Upon completion of the program, students will be able to:

1. Identify the skills necessary to work in various entry-level positions, industry specific terminology, guest services standards, conflict resolution methods and the distinctive characteristics of the hospitality industry.

2. Demonstrate the ability to use current technology and various computer applications relevant to hospitality industry.

3. Discuss and compare tools common to the food service industry, cooking principles, various beverage and the methods of serving them.

4. Plan and organize an event or meeting.

5. Describe how functional areas within hotels are classified and how the departments interact and rely on each other.

6. Demonstrate effective communication skills by meeting deadlines and following instructions individually and cooperatively within team structures on various projects and assignments.

7. Recognize the risks and responsibilities associated with serving alcohol and food safety.